SHIPPING AND DELIVERY
- UK orders benefit from free delivery with a 3-5 business day dispatch time.
- International shipping is available, though customers are responsible for any applicable customs fees.
How long does delivery take?
UK: 3-5 business days after production. International: 5-10+ business days.
Do you offer free delivery?
Yes, free delivery on all UK orders.
Do you ship internationally?
Yes, but customers are responsible for customs fees and import duties.
How are orders packaged?
Securely wrapped with protective packaging to prevent damage in transit.
PRODUCTS AND MATERIALS
- We use premium FSC-certified pine wood frames and 170gsm semi-gloss paper for all our wall art.
- Every print arrives ready to hang in a choice of four frame colors, with 15 sizes available to suit any space.
What materials are used?
Premium pine wood frames, 170gsm semi-gloss paper, shatterproof plexiglass, FSC-certified.
Do prints come framed?
Yes, all prints arrive ready to hang in your choice of Black, White, Natural, or Dark Brown frames.
What sizes are available?
15 sizes from small desk prints to large statement pieces - see size guide on product pages.
Are the materials sustainable?
Yes, FSC-certified frames and print-on-demand production means zero waste.
RETURNS AND REFUNDS
- We offer a 30-day return window for any items that arrive damaged or defective.
- Please contact us via email with photos of the damage to receive a free replacement or full refund.
Can I return my order?
30-day return window for damaged or defective items. Free replacement or full refund.
What if my print arrives damaged?
Email hello@rizenstudio.co.uk with photos and order number for a free replacement.
Can I return if I change my mind?
As custom print-on-demand products, change-of-mind returns are not accepted, but we will work with you if you are unhappy with quality.
ORDERS AND PAYMENT
- We accept a variety of payment methods including major credit cards, PayPal, Apple Pay, and Shop Pay.
- Order modifications must be requested within 24 hours before production begins.
What payment methods do you accept?
All major cards, PayPal, Apple Pay, Shop Pay.
Can I change my order after placing it?
Contact us within 24 hours. After that, production begins and changes are not possible.
How do I track my order?
You will receive a shipping confirmation email with tracking info once your order is dispatched.